Privacy Policy
Introduction and Scope
In this Privacy Policy, we (Team Kivhi) describe how we use personally identifiable information about you that we collect through our website, our Kivhi software, your use of messaging and voice telephony services, and through our customer support ([email protected]). This Privacy Policy does not apply to any other data, including offline data, employee data, or data collected on third-party websites.
About Children
This website and app are intended for users 16 years and older. We do not knowingly collect personal information from children under 16. Parents are encouraged to discuss Internet use with their children.
Types of Data We Collect
Actively Submitted Data: Information you provide when registering as a user, joining the Merchant Program, or contacting us. This may include name, email, mailing address, phone number, date of birth, gender, password, and credit card information.
Passively Tracked Data: Information collected automatically when you use our website or app, including usage patterns, cookies, IP address, calling records, and messages sent/received.
Data Combination: We may combine actively submitted and passively tracked data to improve services while respecting applicable privacy laws.
Purposes of Data Collection
We collect information to manage and administer services, respond to inquiries, solve technical issues, communicate updates, determine useful services, ensure compliance with Terms of Use, and perform statistical analysis.
Disclosure of Data
We keep your data confidential and may disclose it only to:
- Employees and contractors who need access to perform business functions under confidentiality agreements.
- Affiliated companies.
- Trusted third-party service providers and partners for service delivery.
- Law enforcement, legal authorities, or when required by law.
- In connection with mergers, acquisitions, or reorganization of our business.
- Anonymous data may be freely used or disclosed.
- Other reasons only with your consent (e.g., via email or opt-out options).
Security
We take reasonable measures to protect data from loss, misuse, or unauthorized access. However, no system is completely secure. Please maintain the confidentiality of your passwords or IDs and notify us immediately of suspected breaches.
Access to Information
You may request access to your personal data or correct it by contacting us.
Communication Preferences
Modify your communication preferences or opt out of specific communications anytime by emailing [email protected].
Changes to This Privacy Policy
This Privacy Policy is effective February 2020. We may amend it periodically and post revised versions online. Check regularly before providing personal information.
Terms of Use
Use of our website and app is also subject to our Terms of Use, which include disclaimers and limitations of liability.